Answers before you add the widget.

TinyInbox FAQ

Who is TinyInbox for?

TinyInbox is for solo founders and small product teams that need a simple website chat widget and one calm place to reply. It is intentionally smaller than a help desk suite.

Do I need to install a large support platform?

No. You add one script tag to your site, create a workspace, and reply from the TinyInbox dashboard.

Can TinyInbox identify logged-in users?

Yes. Apps can pass a signed visitor identity token so the inbox shows trusted names and email addresses instead of relying on browser-provided contact details.

Is TinyInbox a replacement for Intercom or Zendesk?

No. TinyInbox is built for lightweight visitor conversations, not team routing, campaigns, bots, knowledge bases, or enterprise support operations.

Is there a free plan?

No. TinyInbox has one Pro plan with a 7-day free trial. A card is required to start the trial.

When will I be charged?

Stripe starts the paid Pro subscription after the 7-day trial unless you cancel before the trial ends.

Do you charge by seat?

TinyInbox pricing is designed around solo-founder usage. The product focuses on sites and conversations instead of support-team seats.

What does unlimited mean?

Pro includes unlimited sites and conversations for normal solo-founder use. A fair-use policy protects the service from abuse or unusually high automated volume.

What is a website chat widget?

A website chat widget is a small script that lets visitors send a message from your site without opening email or leaving the page.

Does TinyInbox slow down my site?

TinyInbox is designed as a small async script. The widget loads separately from your page and keeps the support surface focused.

Can I use TinyInbox in a product app?

Yes. Add the widget to marketing pages, dashboards, documentation, or product surfaces where visitors need a direct way to reach you.